POLICIES / Returns & Exchanges

RETURNS / EXCHANGES

We hope you love your VSA pieces. But we get it - sometimes it's just not "you". We want you to be absolutely happy, so here's the deal...

If you purchased your items at full price, you can return them for a full refund.  Please note all items purchased at a discount or with a discount code may be returned for an exchange or store credit only.

If you want to return any items purchased, please note the following Returns process:

• VSA purchases can be returned or exchanged up to 7 days after the date of shipment receipt. Given the nature of our products and the limited production of each piece, we maintain a short return window to help us manage our inventory and ensure we can continue to offer each product thoughtfully and responsibly. This also allows us to uphold the quality and standards our customers expect from every piece of VSA jewelry. 
• Only items with the original butterfly tag intact may be returned.
• Shipping fees for returned items will be the responsibility of the customer.
• All returns must be postmarked within 3 business days of the issue date of a Return Authorization, in original packaging (pouch & organza bag), with the original VSA hangtag attached, and butterfly tag intact. Any product with a damaged or torn butterfly tag will not be accepted.
• Upon receipt of the returned item, VSA will process a store credit, ship the exchange, or refund back to the card used for the original purchase. Please allow 3-5 business days for the refund to post to your account.
• Once the refund, store credit, or exchange is processed, a confirmation email will be sent to the email address associated with the original order (unless otherwise specified).

PROCESS

• To return an item that was purchased through our website, please use the order number and complete the form below for a return authorization number. Items returned without a return authorization number will not be processed.
• VSA Designs is not responsible for items that are lost, stolen or damaged in transit.
• Once a return authorization number is issued, merchandise should be shipped to:

                           VSA Designs, Inc.
                           Attn: Online Return
                           541 S. Guadalupe St.
                           Santa Fe, NM  87501
                           (310) 734-4109