Have a question Angel?

We’ve answered the most frequently asked for you here:

PRODUCT

What do the symbols on my VSA jewelry mean?

Every VSA piece has a story to tell and a myth to uncover. Learn more about the meaning behind our iconic symbols here.

What’s the difference between Sterling Silver and Sterling Silver/Gold plated over Bronze, and Gold Vermeil over Sterling Silver?

Plating is the process of laying one metal on top of another metal or alloy. The difference between our plated pieces is the base metal. Sterling Silver has an intrinsic value that it will maintain, while Gold Vermeil is the term used when gold is plated over a Sterling Silver base. Sterling Silver is also a lighter weight metal and easier for our artisans to work with. When choosing materials for each piece, we consider design, cost, and sustainability. We have, unfortunately, had to discontinue our gunmetal offer. Due to supply chain issues, we now compete with car manufacturers for these raw materials and can no longer keep this beloved metal in our line. All of our earring hooks & posts and ring shanks are Sterling Silver.

I received a discount code for subscribing. How do I use that?

We love our VSA Angels. When you subscribe to our marketing, we send you a 20% discount code to use on your next purchase. This code does not expire. Insert the code at checkout in the 'Discount or Gift Card Code' field.

Is there a VSA store I can visit?

You can visit our Santa Fe Flagship store at 541 South Guadalupe Street in the Railyard District every day from 10am - 5:30pm. (310) 734-4109

Where is my VSA jewelry made?

Each VSA piece is handmade by skilled artisans at our workshop located in San Miguel de Allende, Mexico. Many of these craftspeople have been a part of the VSA family for years and impart their talents upon each special piece they create for you! Catch a glimpse of the magic here. Due to the handmade nature of each product, no piece is alike and are made in limited-run collections.

Who is VSA Designs?

We are a women owned-and-operated collective of dreamers, seekers, and makers based in Sante Fe, New Mexico, and San Miguel de Allende, Mexico. Learn more about our history and process here.

Do you take custom orders?

We offer customization to our VSA Angels on our website where you can build your own beaded necklaces. Just pick your bead, your metal and your desired medallion (or no medallion). The same is true for our Charms & Chains. You can purchase different Charms which are easily slid onto/off a VSA chain of your choice.

Can I purchase a replacement chain from VSA?

Yes! Whether you want to replace a chain or just add another to your collection, individual chains are available for purchase from VSA. Please send your request to customerservice@vsadesigns.com and we’ll follow-up with you.

Can I order a VSA-branded jewelry pouch or gift box without purchasing jewelry?

VSA-branded jewelry pouches and gift boxes are available for individual purchase here.

I ordered multiple items but only received 1 gift box or pouch?

Most of our customers already have so many boxes and pouches from us, they (and we!) prefer we limit the shipping/packaging impact on the environment. If you would like to receive multiple pouches for multiple items, please make that note in the NOTES box in checkout. You can also purchase VSA-branded jewelry pouches here. Please note that Sale items less than $75 do not come in a VSA pouch, just the VSA logo organza bag.

PRODUCT CARE

How should I clean my VSA jewelry?

Every VSA piece is made by hand and includes delicate components that make them uniquely beautiful. To best care for your jewelry, we recommend:
  • Avoiding direct contact with personal care products.
  • Keeping away from excess light, heat, or moisture, as these can deteriorate the quality of plating, beads, and crystals.
  • Removing your VSA pieces before using cleaning products, exercising, showering or swimming.
  • Store your pieces in their VSA pouch or other jewelry bag to help protect them.
  • For occasional cleaning, gently wipe the metal surface with a soft, dry cloth. Do not use treated cloths or jewelry cleaners as most are not formulated for costume jewelry and may damage the plating.
  • Sterling Silver pieces that are stamped 925 may be cleaned with a silver cloth.
  • Many of our chains are delicate and should be stored separately from other items. (Please note that all chains and assembled beaded items are designed to break under distress for your safety.)
  • With wear over time, darkening or tarnishing is natural -- every piece will take on your personal patina.

REPAIRS

Does VSA jewelry have a warranty?

You bet, Angel, we stand behind our products! With proof of purchase, your VSA jewelry is under warranty for manufacturing quality repairs for up to one year.

Can you repair my broken VSA jewelry?

Yes! We want you to enjoy your VSA pieces for years to come and offer repairs serviced by our workshop artisans. To request a repair, please visit the repairs page here with proof of purchase and follow the steps accordingly. After a repair authorization number (RA #) has been assigned to you, your piece can be mailed back to us. Items returned to VSA without an RA # will not be repaired. 

Please note that warranty repair authorizations are issued on a case-by-case basis, and may not fall under warranty if the damage is found to be caused by improper jewelry care, alteration, misuse, etc.

For items purchased within the last year, quality issue repairs are free of charge. If your VSA piece is older than one year, a repair fee will be charged. Repair fees begin at $100; extensive repairs will incur a higher fee. Customers are responsible for all repair shipping fees.

If you purchased your VSA piece from an authorized retail partner, repairs should be initiated through the place of purchase.

Please allow 6-8 weeks for repairs to be completed.

Why does it take weeks to repair my piece?

Our jewelry is repaired by artisans at our workshop in San Miguel de Allende, Mexico. We put as much care into making repairs as we do to make our new pieces, and take the time to ensure that each piece receives the proper attention to be repaired correctly. Please allow 6-8 weeks for repairs to be completed.

RETURNS/EXCHANGES

What is the VSA return/exchange policy?

We hope you love your VSA pieces. Please note ALL ITEMS PURCHASED AT A DISCOUNT OR WITH A DISCOUNT CODE ARE FINAL SALE - NO RETURNS/EXCHANGES.
  • To return an item, please visit the return page to receive a return authorization number (RA#). Items returned to VSA without an RA # will not be processed.
  • Customers are responsible for the shipping fees of exchanged or returned items.
  • Upon receipt of the returned item, VSA will refund the card used for the original purchase. Please allow 3-5 business days for the refund to post to your account.

Can I return or exchange a piece purchased at a discount?

Items purchased at a discount, either in the Sale section or with a Product/Order discount code, cannot be returned or exchanged. Please keep this policy in mind before placing an order.

ORDERS

How do I know if my order has shipped?

You will receive a shipment confirmation email with a tracking number when your order has shipped. If you did not receive your tracking number, please double-check that the email address you provided is correct and check your spam folder. For any shipping-related questions, contact customerservice@vsadesigns.com

I’m having trouble placing an online order.

Please give us a call at (310) 734-4109, and we would be happy to take your order over the phone.

I’m shipping outside the United States and can’t checkout.

If you are placing an order from outside of the United States, you will be prompted for a BorderGuru shipping option at checkout. This shipping service will calculate all customs, duties and shipping costs and include these in your final shipping price. If you still experience issues with placing an international order (i.e. - placing an order for international shipping within the US), please contact customerservice@vsadesigns.com for help with international orders.

I didn’t receive an email confirmation with my order.

If you did not receive a confirmation email, make sure the email address you provided is correct and check your spam folder. Please contact customerservice@vsadesigns.com for further assistance.

I have too many jewelry pouches, can I decline the complimentary VSA-branded jewelry packaging?

Yes! We get it, when you’re a loyal VSA Angel the pouches start to add up. If you prefer to go pouch-free, please include a comment at checkout indicating you do not need a jewelry pouch. The environment will thank you, and so will we!

I ordered multiple products but only received one VSA logo pouch?

Most of our customers already have so many boxes and pouches from us, they (and we!) prefer we limit the shipping/packaging impact on the environment. If you would like to receive multiple pouches for multiple items, please make that note in the NOTES box in checkout. You can also purchase VSA-branded jewelry pouches here. Please note that Sale items less than $75 do not come in a VSA logo pouch or box.

SHIPPING

Why did my order arrive later than expected?

We’re sorry to hear your order arrived later than expected. Shipment delivery estimates are provided by the delivery service selected at checkout, and occasionally unforeseen delays in shipping times do occur. For assistance with a delayed package, we recommend reaching out to the carrier directly. We unfortunately cannot offer refunds for orders that arrive after the carrier’s delivery estimate, as these delays are beyond our control.

My order has been marked as delivered, but I did not receive it.

We are just as disappointed as you that your package may be lost. We recommend reaching out to the carrier for assistance locating a missing delivery. If needed, we are happy to assist you in filing a lost package claim with the delivery service. Many factors beyond the control of VSA can affect the delivery of an order, including theft from your property after a package has arrived. Once an order has shipped, VSA cannot assume responsibility for it.

My order was shipped to the wrong address.

Please double-check your shipping information when placing an order. VSA is not responsible for orders not received due to an incorrect shipping address.

My order arrived damaged, can I get a refund?

We are just as disappointed as you that your order arrived damaged. If you received a damaged or defective product, a refund may be given upon return of the order. If the package was damaged by the delivery service in transit to you (crushed box, ripped box, etc.), we suggest you first reach out to the carrier to inquire about damages. Of course, we will gladly work with you to find a solution to this disappointing outcome. Please contact customerservice@vsadesigns.com with damaged order inquiries.

How do you ship internationally?

If you do not live in the United States, you will be prompted to select your international shipping options at checkout. We partner with an international shipping service to ship abroad. Please note you will receive an 'order delivered' confirmation from USPS once your package arrives at our partner facility in California. You can log into your VSA account to track the international shipment progress from there with the international tracking number provided by the shipping partner.

How long does it take to ship internationally?

International shipments take 12-18 business days from order to delivery, depending on your country region. Once your package has been received by our international shipping partner, they will provide a tracking number on your VSA account & order which will provide an estimated delivery date.

LOYALTY PROGRAM

How does the Divine Sisterhood Loyalty Program work?

You'll love our Loyalty program!! It is our way of showing love to our loyal VSA fans by turning every dollar you spend with us into future dollars for more purchases - on us! Once you join, every $1 spent will result in 1 Goddess point in your account. 10 points are worth $1 in discounts on future purchases (i.e. - 100 points = $10). You will also receive special offers, promotions, early access to sales, and multiplier purchase points for higher tiers earned in the program (1.5x points for Saint tier & 2x points for Angel tier). You can earn points by referring VSA to friends, following us on social media and even your birthday! You can learn more about the program Divine Sisterhood program here.

How do I enroll in this loyalty program?

You can join our Divine Sisterhood loyalty program by creating an account with VSA. Simply click on the Login/Subscribe on the upper right side of our website & register for an account. You will immediately receive an account activation email from VSA. Once verified, you can log into the Divine Sisterhood program here and see your Goddess points, purchase history, and referral activity.

Does my Tier status change automatically?

Yes, Angel! You are automatically a VIRGIN when you set up an account with VSA! You will start earning points for every purchase. Please make sure you are logged into your account when you place your order. As soon as you have spent $1,000+ with us in a rolling 12 month period, you will see your tier status as SAINT. You will start earning 1.5x points on every $1 spent. When you spend $3,000+ with us in a 12 month period, you will see your status go to ANGEL. You will earn 2x points for every purchase. If you do not maintain the purchasing thresholds in a rolling 12 month period, your tier status will automatically drop to the level of your 12 month spend. So keep shopping, baby - it pays to spoil yourself!

How do I redeem my points?

Once you have reached 200+ points, you can redeem coupons for discounts. 200 points = $20 | 400 points = $40 | etc. Redeeming your Goddess points is easy! Please log into your Divine Rewards account here and simply apply your points for a discount at checkout!

Do my points expire?

Rewards points are valid for one year after they were earned.

How does the Referral program work?

We know you want to share your love of VSA with your friends! When you refer a friend through our Referral Program here, they will receive an email with a 50% off coupon to apply to any order over $200 on our website. When their purchase is complete, you will also receive a 50% coupon for your next purchase!

I referred a friend but did not receive my 50% coupon code?

Your friend must make their first purchase of $200+ using your referral link in order to receive your 50% referral coupon. Be sure to remind your friend to make their purchase!

How do I earn points for my reviews?

You will receive an email requesting a review 2 days after your shipment delivery.. Once you click thru that verified purchase review request and leave a review, you will earn your points. If you have questions, please reach out to customerservice@vsadesigns.com.

When will I get my birthday points?

You will receive your birthday points on your birthday & be able to redeem them immediately. Enjoy your special day!

I don't see my points in my Divine account after purchases?

Please make sure you are logged in & use only one email associated with you VSA & Divine Sisterhood account. We cannot 'combine' accounts or transfer purchases under different email addresses. The loyalty program account is pegged to an email address.

I'm having trouble with the Divine Sisterhood page loading?

Unfortunately, there are some browsers which have heightened privacy features that will not allow certain sections of our website to load. DuckDuckGo, Firefox & Bing have blocked our Divine Sisterhood pages at times. If you are experiencing trouble loading our Divine Sisterhood pages, please try logging into our website through another browser.

SUBSCRIPTIONS & CHECKOUT CODES

I subscribed to VSA Marketing Newsletters and/or Texts & received a discount code. How do I use that?

Welcome to the VSA family! You will now be the first to know about special promotions and have access to presales & our exclusive offers!

Please use the SUBSCRIPTION code you received in the email at Checkout. For texts, please click through the link in the sms message and the discount will automatically be applied at Checkout in your mobile.

I received an sms text with a promotion. But I didn't receive a code?

Our sms program has discount codes embedded in the LINK in the text message. When you click through that link on your mobile phone, the promotional discount is automatically applied at Checkout.

I have 2 discount codes to use at checkout. It won't let me put both in?

You cannot stack discount codes and/or loyalty redemption coupons at checkout. You can only use one discount code per order.

What if I want to receive emails from VSA, but not texts?

We understand! You can subscribe to just email, just sms/text, or both. You control your subscription status. You can unsubscribe to any of these communication platforms at any time.