Have a question Angel?

We’ve answered the most frequently asked for you here:

FaQs. General Information

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What do the symbols on my VSA jewelry mean?

Every VSA piece has a story to tell and a myth to uncover. Learn more about the meaning behind our iconic symbols here.

What’s the difference between Sterling Silver and Sterling Silver/Gold plated over Bronze, and Gold Vermeil over Sterling Silver?

Plating is the process of laying one metal on top of another metal or alloy. The difference between our plated pieces is the base metal. Sterling Silver has an intrinsic value that it will maintain, while Gold Vermeil is the term used when gold is plated over a Sterling Silver base. Sterling Silver is also a lighter weight metal and easier for our artisans to work with. When choosing materials for each piece, we consider design, cost, and sustainability.

I received a discount code for subscribing. How do I use that?

We love our VSA Angels. When you subscribe to our marketing, we send you a 20% discount code to use on your next purchase. This code does not expire and cannot be used on Sale items. Insert the code at checkout in the 'Discount or Gift Card Code' field.

Is there a VSA store I can visit?

You can visit our Santa Fe Flagship store at 541 South Guadalupe Street in the Railyard District every day from 10am - 5:30pm. (310) 734-4109

Where is my VSA jewelry made?

Each VSA piece is handmade by skilled artisans at our workshop located in San Miguel de Allende, Mexico. Many of these craftspeople have been a part of the VSA family for years and impart their talents upon each special piece they create for you! Catch a glimpse of the magic here. Due to the handmade nature of each product, no piece is alike and are made in limited-run collections.

Who is VSA Designs?

We are a women owned-and-operated collective of dreamers, seekers, and makers based in Sante Fe, New Mexico, and San Miguel de Allende, Mexico. Learn more about our history and process here.

Do you take custom orders?

We offer customization to our VSA Angels on our website where you can build your own beaded necklaces. Just pick your bead, your metal and your desired medallion (or no medallion). We will be offering an option to insert your own image in some select products soon. Stay tuned!

Can I purchase a replacement chain from VSA?

Yes! Whether you want to replace a chain or just add another to your collection, individual chains are available for purchase from VSA. Please send your request to customerservice@vsadesigns.com and we’ll follow-up with you.

Can I order a VSA-branded jewelry pouch without purchasing jewelry?

VSA-branded jewelry pouches are available for individual purchase here.

I ordered multiple items but only received 1 gift box?

Most of our customers already have so many boxes and pouches from us, they (and we!) prefer we limit the shipping/packaging impact on the environment. If you would like to receive multiple boxes for multiple items, please make that note in the NOTES box in checkout. You can also purchase VSA-branded jewelry pouches here. Please note that Sale items less than $75 do not come in a gift box.

How should I clean my VSA jewelry?

Every VSA piece is made by hand and includes delicate components that make them uniquely beautiful. To best care for your jewelry, we recommend:

  • Avoiding direct contact with personal care products.

  • Keeping away from excess light, heat, or moisture, as these can deteriorate the quality of plating, beads, and crystals.

  • Removing your VSA pieces before using cleaning products, exercising, showering, or swimming.

  • Store your pieces in their VSA pouch or other jewelry bag to help protect them.

  • For occasional cleaning, gently wipe the metal surface with a soft, dry cloth. Do not use treated cloths or jewelry cleaners as most are not formulated for costume jewelry and may damage the plating.

  • Sterling Silver pieces that are stamped 925 may be cleaned with a silver cloth.

  • Many of our chains are delicate and should be stored separately from other items. (Please note that all chains and assembled beaded items are designed to break under distress for your safety.)

  • With wear over time, darkening or tarnishing is natural -- every piece will take on your personal patina.

Does VSA jewelry have a warranty?

You bet, Angel, we stand behind our products! With proof of purchase, your VSA jewelry is under warranty for manufacturing quality repairs for up to one year.

Can you repair my broken VSA jewelry?

Yes! We want you to enjoy your VSA pieces for years to come and offer repairs serviced by our workshop artisans. To request a repair, please email visit the repairs page with proof of purchase and follow the steps accordingly. After a repair authorization number (RA #) has been assigned to you, your piece can be mailed back to us. Items returned to VSA without an RA # will not be repaired. 

Please note that warranty repair authorizations are issued on a case-by-case basis, and may not fall under warranty if the damage is found to be caused by improper jewelry care, alteration, misuse, etc.

For items purchased within the last year, quality issue repairs are free of charge. If your VSA piece is older than one year, a repair fee will be charged. Repair fees begin at $35; extensive repairs will incur a higher fee. Customers are responsible for all repair shipping fees.

If you purchased your VSA piece from an authorized retail partner, repairs should be initiated through the place of purchase. Please allow 6-8 weeks for repairs to be completed.

Why is my repair taking so long?

Our jewelry is repaired by artisans at our workshop in San Miguel de Allende, Mexico. We put as much care into making repairs as we do for our new pieces, and take the time to ensure that each piece receives the proper attention to be repaired correctly. Please allow 6-8 weeks for repairs to be completed.

***Due to Covid-19 work restrictions at our workshop and unexpected delays caused by the pandemic, repair times may take longer than usual.***

What is the VSA return/exchange policy?

All VSA pieces not marked as Final Sale can be returned or exchanged up to 15 days after the date of purchase.
  • To return an item, please visit the return page to receive a return authorization number (RA#). Items returned to VSA without an RA # will not be processed.

  • Customers are responsible for the shipping fees of exchanged or returned items.

  • Upon receipt of the returned item, VSA will refund the card used for the original purchase. Please allow 3-5 business days for the refund to post to your account.

Can I return or exchange a piece marked Final Sale?

Only regular priced items can be refunded. Final Sale items cannot be returned or exchanged. Final Sale pieces have been significantly reduced in price, so if you find one you love (lucky you!), please keep this policy in mind before placing an order.

How do I know if my order has shipped?

You will receive a shipment confirmation email with a tracking number when your order has shipped. If you did not receive your tracking number, please double-check that the email address you provided is correct and check your spam folder. For any shipping-related questions, contact customerservice@vsadesigns.com

I’m having trouble placing an online order.

Please give us a call at (310) 734-4109, and we would be happy to take your order over the phone.

I’m shipping outside the United States and can’t checkout.

Please contact customerservice@vsadesigns.com for help with international orders.

I didn’t receive an email confirmation with my order.

If you did not receive a confirmation email, make sure the email address you provided is correct and check your spam folder. Please contact customerservice@vsadesigns.com for further assistance.

I have too many jewelry pouches, can I decline the complimentary VSA-branded jewelry packaging?

Yes! We get it, when you’re a loyal VSA Angel the pouches start to add up. If you prefer to go pouch-free, please include a comment at checkout indicating you do not need a jewelry pouch. The environment will thank you, and so will we!

Why did my order arrive later than expected?

We’re sorry to hear your order arrived later than expected. Shipment delivery estimates are provided by the delivery service selected at checkout, and occasionally unforeseen delays in shipping times do occur. For assistance with a delayed package, we recommend reaching out to the carrier directly. We unfortunately cannot offer refunds for orders that arrive after the carrier’s delivery estimate, as these delays are beyond our control.

My order has been marked as delivered, but I did not receive it.

We are just as disappointed as you that your package may be lost. We recommend reaching out to the carrier for assistance locating a missing delivery. If needed, we are happy to assist you in filing a lost package claim with the delivery service. Many factors beyond the control of VSA can affect the delivery of an order, including theft from your property after a package has arrived. Once an order has shipped, VSA cannot assume responsibility for it.

My order was shipped to the wrong address.

Please double-check your shipping information when placing an order. VSA is not responsible for orders not received due to an incorrect shipping address.

My order arrived damaged, can I get a refund?

We are just as disappointed as you that your order arrived damaged. If you received a damaged or defective product, a refund may be given upon return of the order. If the package was damaged by the delivery service in transit to you (crushed box, ripped box, etc.), we suggest you first reach out to the carrier to inquire about damages. Of course, we will gladly work with you to find a solution to this disappointing outcome. Please contact customerservice@vsadesigns.com with damaged order inquiries.

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