POLICIES / Returns & Exchanges
RETURNS / EXCHANGES
We hope you love your VSA pieces. But we get it - sometimes it's just not "you". We want you to be absolutely happy, so here's the deal...
If you purchased your items at full price, you can return them for a full refund. Please note all items purchased at a discount or with a discount code may be returned for an exchange or store credit only.
If you want to return any items purchased, please note the following Returns process:
- VSA purchases can be returned or exchanged up to 7 days after the date of shipment receipt.
- Only items with the original butterfly tag intact may be returned.
- Shipping fees for returned items will be the responsibility of the customer.
- All returns must be postmarked within 3 business days of the issue date of a Return Authorization, in original packaging (pouch & organza bag), with the original VSA hangtag attached, and butterfly tag intact. Any product with a damaged or torn butterfly tag will not be accepted.
- Upon receipt of the returned item, VSA will process a store credit, ship the exchange, or refund back to the card used for the original purchase. Please allow 3-5 business days for the refund to post to your account.
- Once the refund, store credit, or exchange is processed, a confirmation email will be sent to the email address associated with the original order (unless otherwise specified).
PROCESS
- To return an item that was purchased through our website, please use the order number and complete the form below for a return authorization number. Items returned without a return authorization number will not be processed.
- VSA Designs is not responsible for items that are lost, stolen or damaged in transit.
- Once a return authorization number is issued, merchandise should be shipped to:
VSA Designs, Inc.
Attn: Online Return
541 S. Guadalupe St.
Santa Fe, NM 87501
(310) 734-4109